Frequently Asked Questions
Your Questions Answered
How do I start using the service?
Download the app and complete the simple registration. The app will guide you through scheduling your first request.
How do I schedule an appointment?
Log in, select your date, time slot, and exact location. Service hours are detailed on the scheduling screen.
What types of service options are available?
We offer various tiers of service. You select your specific needs when scheduling via the app.
How do you confirm the service location?
We deliver to the address you provide during registration, or to the updated location you select in the app.
How will I know the service is complete?
Notifications are sent when the team arrives and when the service is fully completed. Confirmation of units provided and final billing is sent instantly.
How does billing work?
You only pay for the fuel you receive, plus a delivery fee. The total cost is based on the final amount delivered and the competitive rate for the day.
Are there any extra fees?
An undeliverable fee may apply if the location is inaccessible upon arrival. If the provided amount is below a minimum threshold, you will be charged for the minimum amount required.